Your Service Request will ask you to designate an accurate request type. These help us, and your property owner or manager, prioritize your request. We will also ask you for your "Requested Priority". If you request a priority sooner than our stated service times, we will try our best to accommodate. Please use the guidelines below to select the appropriate type of your request.
Response Time - Within 2 Hours
Broken Window or Doors
Response Time - Within 24 Hours
We tend to have a extraordinarily high number of student tenants submitting service requests under the incorrect property owners or managers. PLEASE KNOW WHO OWNS THE PROPERTY IN WHICH YOU RESIDE. This will be the same entity that you pay your rent to.
CMS manages the maintenance on 830+ properties. Any service requests received for properties not owned or managed by the entity under which you submitted the request will not be responded to. We do not have the manpower, nor the inclination, to figure out who you rent from.
If you need any of the above services sooner than our listed response times, please contact your property manager or owner.
Please note that your property owner or manager may use this Service Request Portal for their in-house maintenance personnel and may not intend to have our staff respond to your request.
CMS does not service cable or internet. You must call the providers of those services.
Active Water Leaks
Serious Electrical Issues
No Heat in Winter
Security Issues With Doors or Windows
This category covers all requests not listed above.